Optimize consumer servicing and contactability
A real-time registry of phone identity tokens that helps clients manage their consumers’ phone numbers, devices, and other identity attributes through lifecycle changes.
Percentage of frictionless actions (not requiring human service agent)
Vendor consolidation streamlines operations to enable immediate ROI and cost savings
Enabled by Billions of Real-Time updates to identity attributes such as phone numbers and emails
The complexity of phone number management
Phone numbers are crucial for identifying consumers and businesses today, yet many firms lack robust management systems. Maintaining accurate contact info remains a challenge.
70% of Fortune 100 companies ask for phone number as a primary consumer identifier
On average, companies have about 50% of their consumers' phone numbers verified and up-to-date
Phone numbers recycled annually to new consumers
New phones activated annually
Phones lost annually
Consumer servicing done right
Prove Identity Manager℠ enables firms to service and engage consumers more efficiently. Prove actively monitors and alerts on common consumer contact changes that hinder efficiency and result in poor consumer experiences.
Prove Identity Manager℠ helps companies:
- Accuracy of phone numbers
- Customer satisfaction
- High-risk approvals
- Login/OTP pass rates
- P2P/Money movement throughput
- Call center handle time
- Fraud rates
- Point solutions
- Total cost of ownership
Streamlined consumer contactability with Prove Identity Manager℠
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“For us, Prove is one of the few...possibly the only...fraud solution we have that actually reduces friction. What we find so powerful about Prove is it also validates possession of your device. So, as a fraudster, you would not only need to know the information, but you have to prove that you have access to the phone that's being entered, and that's a pretty powerful tool to stop fraudsters"
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“We’re committed to providing customers with a seamless and secure sports betting experience, and our partnership with Prove is a testament to that safe bet. Prove Pre-Fill® adds an extra layer of security, reduces sign-up abandonment, and improves the overall user experience by streamlining the identity verification and authentication processes. Users can now enjoy the BetMGM sports betting and casino experience faster and with greater peace of mind.”
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“Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”
“This is going to fundamentally shape how insurers think about digital engagement with their customers and consumers.”
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“We sent 40,000 records to Prove. We were able to get almost 90% of those matched up with accurate phone information.”
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A national furniture retailer needed to perform registration and initial credit checks for consumers prior to generating contract terms for their furniture rental service. Prove Auth was implemented for initial account generation, securely binding consumers to improve onboarding experience, reduce cart abandonment, and improve transaction security.
“Prove’s solutions will significantly simplify the enrollment processes for millions of Zelle P2P users, while adding another layer of non-intrusive protection behind-the-scenes for Zelle. Prove brings together data from across the mobile ecosystem – networks, devices, users – to help us assess enrollment and transaction risk almost instantly. This helps us balance the requirements for speed and security in the faster payments space.”
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"Prove and their Mobile Verify solution, allow roughly 60% of our mobile enrollments to benefit from near real-time, frictionless possession checks, in accordance with PSD2-SCA regulation."
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“Prove's solution saved our call center. We implemented it proactively before we began seeing this surge, and we are so glad that we did. It has enabled us to increase our number match rate and cut down significantly on call wait times. It has very clearly made a difference for us!”
“Fraud prevention professionals are often challenged with the level of friction that their risk controls inject into the end-to-end customer life cycle. Prove’s Pre-Fill® solution is well-positioned to address these challenges with its ability to both authenticate individuals and markedly reduce friction through its auto-fill capabilities.”
"We've integrated Prove Pre-Fill® and it's a phenomenal solution that drives real results. It not only increases the completion rate and helps you increase sales, but it really does all the fraud work in the background, so it doesn't impact the customer experience, and we saw a significant decrease in the fraud rate. We've had amazing results."
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Become a success story
Tabula Rasa Healthcare (THRC) sought to more effectively connect with hard-to-reach patients. Missing or outdated phone numbers and contact information is a common problem with today’s healthcare records, with many health plans seeing up to 50% of phone numbers with missing or incorrect information. For companies like TRHC, which receive patient data from health plan clients and then communicate with patients via telephone, these inaccuracies and deficiencies can be barriers to the timely provision of services.
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A major global insurance company needed to modernize its call center authentication process. Outdated and cumbersome knowledge-based authentication questions created high friction for their consumers and call center employees alike, while driving high costs. Using Prove Identity Manager™ and Identity Verify™ to passively authenticate their consumers removed the need for knowledge-based authentication questions and resulted in a streamlined overall consumer experience, from onboarding to call center handling.
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Leading Financial Services sought to keep consumer contact information updated and fluid across their three portfolios (private label credit cards, consumer bank, and retail bank), digital servicing arm, and call centers. Their existing process relied on manual efforts which led to data errors, time and labor expense, and consumer contactability issues.
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