Merchants

Streamline checkout, accelerate account openings and lower 3rd & 1st party fraud

Help customers transact faster while keeping fraud in check with a modern solution for verifying identity, billing and shipping information.

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79%

Faster onboarding‍

35%

Less onboarding abandonment

75%

Onboarding fraud reduction

The world's best companies trust Prove

How Prove helps merchants

Reduce risk & fraud from transactions while improving customer experience

Challenge

Without a fast and secure capture of billing/shipping info in checkout, sales are lost and fraud is experienced.

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Solution

Prove Identity® augments risk-scoring processes with proprietary phone ownership signals, improving risk and fraud management while improving customer experience. Prove’s unique model of identity verification and authentication, “PRO” (Possession, Reputation, Ownership) augments risk scoring models.

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Friction and fraud-free onboarding

Challenge

Balancing a smooth customer onboarding experience with strong fraud controls often requires tradeoffs.

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Solution

Prove Pre-Fill® streamlines customer onboarding, moves customers from guest checkout and reduces fraud by auto-filling forms with verified customer data.

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Apply deterministic defense against inaccurate chargeback loss

Challenge

Gaps in compelling evidence leave merchants with loss associated with customer bad behavior.

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Solution

Prove Identity® provides proprietary ownership signals definitively showing ownership of a transaction, using Prove - a trusted partner of hundreds of card issuing banks.

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Streamline account access and password resets

Challenge

Customers expect frictionless digital experiences such account access and password resets. Merchants need to balance customer experience with managing risk and fraud to avoid losing sales to competitors.

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Solution

Prove Auth®, Prove’s unified authentication solution minimizes customer friction for low and high risk transactions alike while keeping fraud at bay. Replace One Time Passwords (OTPs), go passwordless or add a seamless second authentication factor.

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Ensure recurring billing, customer contact viability and TCPA compliance

Challenge

Compliance with the Telephone Consumer Protection Act (TCPA) is critical to avoid fines, but maintaining accurate phone numbers for customers is challenging. In fact, the average company only has valid and up to date numbers for 50% of its customers.

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Solution

Prove Identity Manager℠ is a registry of tokenized customer identities that manages, adds, and updates customer phone numbers enabling greater accuracy, contactability and compliance with TCPA.

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“We were looking to solve two primary challenges: reducing fraud and improving the customer experience by reducing friction in the credit card application process. Prove allows us to validate phone ownership and possession for 90%+ of users while also allowing us to pre-fill meaningful pieces of the application for those users, reducing the number of steps they need to go through to sign up.”

Brandt Smallwood,

President, Bilt Rewards

"In gaming, the stakes for getting identity right are exceptionally high. With Prove’s Pre-Fill and Unified Authentication solutions on the Prove Identity Platform, we’re streamlining onboarding, enabling seamless authentication, and strengthening fraud protection, all while reducing friction. This partnership allows us to turn identity into a true strategic advantage and set a new benchmark for trusted digital experiences in gaming."

John Snyder,

Product Leader, BetMGM

"We've integrated Prove Pre-Fill® and it's a phenomenal solution that drives real results. It not only increases the completion rate and helps you increase sales, but it really does all the fraud work in the background, so it doesn't impact the customer experience, and we saw a significant decrease in the fraud rate. We've had amazing results."

Senior Vice President,

Digital Credit & Authentication, Synchrony

"Trust and safety is the backbone of what we deliver for our customers - caregivers entering someone's home, and families welcoming a stranger into theirs. Through Prove, we deliver frictionless identity verification via mobile phone possession checks enabling us to effectively filter out bad actors while preserving a seamless experience for legitimate users. Prove has been a true extension of our team, helping us turn trust into a meaningful differentiator."

Naaz Nichols,

Chief Experience Officer, Care.com

"With Prove, we replaced a slow, high-friction photo ID process with a seamless experience that made account recovery 10x faster while reducing support cases and strengthening security. More importantly, it allowed us to build trust with our customers in the moments when they need us most."

Senthil Sivasubramanian,

Engineering Leader, Gusto