Leading US Healthcare System

A leading US healthcare system leverages Prove to support 500K new patient account creations

Goal : Streamline onboarding;
fraud mitigation

Industry: Healthcare

Solution: Prove Pre-Fill^®

CHALLENGE :

The healthcare system wanted to improve the registration process for their ‘digital front door’ (e.g., patient portal, health plan member portal, & other digital properties) as the patient experience was arduous given all the data entry required.

SOLUTION :

Prove Pre-Fill^® enabled the healthcare system to verify and authenticate new registrants and offer self-service registrations for remote care, including COVID-19 screening and eVisits with on-call providers.

500K

New patient accounts created

25%

Increase in pass rates that did not require human intervention

95%

Of patients who opted into pre-filling their account information during onboarding

An easier onboarding
experience to support
a better patient
outcomes

A top 10 US healthcare system wanted to improve its registration process for their digital portals. With a large integrated delivery network that serves over 12 million patients annually, and includes 50+ hospitals, 800+ patient care sites, 7,000+ active physicians and 49,000+ employees it was critical for them to find a streamlined way to get their patients in the door and ensure a smooth experience throughout the full patient journey.

The successful implementation of Prove Pre-Fill^® by the leading US healthcare system revolutionized the first step of their ‘digital front door’ by auto-filling and authenticating their new patient registrants. This accelerated the process for self-service registrants to the healthcare system’s online portal, which enabled them to offer those patients remote care, including COVID-19 screen and eVisits with on-call providers. By simplifying identity verification and authentication, Prove Pre-Fill^® significantly improved efficiency, minimized human intervention, decreased errors, and enhanced patient experiences.

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