Reimagining Trust for a New Era: Get Ready for Improve 2025

You’re invited to step into the future of customer experience! We're so excited to officially announce Improve 2025: The Digital Identity and Fraud Summit, the annual industry event that is designed to challenge the status quo on identity, authentication, and trust, and give you insights into the cutting-edge solutions shaping digital services. 

For this year’s event, we’ll be looking to the future of digital customer experience and how organizations can apply AI and other innovative technologies to combine efforts that accurately identify customers, accelerate onboarding, and reduce risk. Attendees will get fresh perspectives from industry experts, insights from Prove’s product and strategy leaders about what’s on our roadmap, and will hear real-life customer stories.  

Improve 2025 will be one of the most valuable opportunities to learn about the present and future of digital identity and fraud, and we hope you’ll join us! 

Chart Your Future Course in Charlotte

Improve 2025 - supported by About Fraud & Fraud Fight Club - will be held Monday, October 6th, and Tuesday, October 7th, at The Mint Museum Uptown in Charlotte, N.C. This beautiful city and unique venue will give us the perfect backdrop for two days of hands-on learning, networking, and strategic planning. Helping to make the event especially poignant and insightful will be our good friends and partners, AboutFraud / Fraud Fight Club who always bring energy and fresh perspectives to the latest fraud prevention strategies and challenges.

The Future Becomes a Reality

We've curated a lineup of sessions designed to spark new ideas and equip you with the knowledge to navigate the challenges and opportunities ahead. Themes for the event will cover the broad range of issues and concerns in our industry, including:

• Thought Leader Panels: Explore dynamic discussions led by industry experts from banks, marketplaces, fintechs, crypto, gaming and other industries, offering insights to shape key strategies for 2025 and beyond.
• Identity Solution Trends: Discuss the evolving landscape of identity solutions for AI-driven customer journeys.
• Fraud Fighting Approaches: Thinking “out of the box” on how to red team test your corporate customers for proactive scam prevention.

Here's a sneak peek at some of our speakers:

• Darrell Esch, Former Venmo CEO, Head of PayPal Credit and Checkout, and SVP Payments at Bank of America
• Linda Miller, National Authority on Fraud Prevention and Detection, Founder & CEO at Audient Group
• Rodger Desai, CEO & Founder of Prove
• Michael Steinbach, Executive Director, Biometrics and Identity Solutions for Citi
• Donna Turner, Advisor in Residence at EY
• Prashant Sharma, Executive Director, Biometrics and Identity Solutions for JPMC
• Sucharita Kodali, VP, Principal Analyst at Forrester
• Karen Boyer, SVP, Financial Crimes at M&T Bank
• Mary Ann Miller, Fraud & Cybercrime Executive Advisor for Prove
• Stacie Purcell, Fraud Solutions Executive at KeyBank

Why Attend Improve 2025?

The sessions we’ve planned will bring together thought leaders, industry innovators, and your peers to explore how identity verification fuels customer growth and enables companies to gain competitive advantages by demonstrating trust with and among their stakeholders. You'll gain executive-level insights and practical takeaways to help you prioritize purpose and impact in your own organizations.

This year, we're bringing together professionals from across diverse sectors – from financial institutions and healthcare providers to e-commerce giants and telecommunications companies. Attendees will exchange ideas, share best practices, and explore innovative strategies to strengthen fraud prevention while simplifying customer approval and onboarding. You’ll get access to invaluable insights that will be customized to your specific industry needs, and get a firsthand look at new solutions from Prove that are disrupting the fraud and digital identity market.

Join us in Charlotte to connect with your peers and become part of one of the most important communities of fraud and digital identity experts. You'll walk away with practical solutions for fighting fraud and balancing effective customer experiences that you can implement in your own organization.

As Rodger Desai, our CEO and co-founder, puts it, "The evolving landscape of digital interactions and fraud demands a forward-thinking approach. Improve 2025 is where we'll reimagine how we build security and confidence in the digital realm. Join us to unite, share playbooks, and collectively strategize for the greatest challenges and opportunities ahead."

We're putting the finishing touches on the full agenda, speaker lineup, and more exciting details. Stay tuned for registration information and further announcements.

We can't wait to see you in Charlotte to play, learn, and level up together at Improve 2025!

‍